1. Add the products you want to your bag.
2. Open the bag and select Checkout.
3. Enter your name, mobile number, delivery address and city.
4. Choose a payment method and select Place order.

You will see your order number on screen as soon as the order is placed.

No, you can check out as a guest. With a free account you can follow your order status, request returns and earn beauty points. Create an account with the same mobile number you order with.

Cash on delivery is available everywhere in Bangladesh: you pay the rider when your parcel arrives. You can also choose bKash or Nagad at checkout.

Yes, while it is still Pending or Confirmed. Go to My Account → My Orders, open the order and select Cancel order. Once an order is being processed or has shipped, call us and we will help.

Delivery is ৳60 per order. Orders of ৳1,500 or more ship free. Your bag shows how much more you need to add to unlock free delivery.

Public holidays, severe weather and courier delays can occasionally add a day or two.

Yes. We deliver to all 64 districts of Bangladesh, and cash on delivery is available everywhere.

Sign in and open My Orders. Each order shows its current stage: Pending, Confirmed, Processing, Packed, Shipped, Out for delivery and Delivered. If you ordered as a guest, create an account with the same mobile number to see it, or call us with your order number.

Yes, within 7 days of delivery if the product arrived damaged or defective, you received the wrong item or shade, it was expired or close to expiry, or it is not as described. For hygiene reasons we can't take back opened products because of a change of mind. Read the full refund and return policy.

Open the delivered order in My Orders, select Request return, choose a reason and describe the problem. Our team reviews every request and contacts you on your mobile number.

Once we approve your return, we pay the refund within 10 working days. You can see the status of your request in My Orders.

Yes. Every product we list is sourced directly from certified brand distributors. If a product arrives with damaged packaging, a missing seal or an expired date, request a return within 7 days of delivery.

Check the Ingredients and How to use tabs on the product page, then read the full ingredient list on the pack. Patch-test new skincare on a small area first. For ongoing skin conditions, or before taking supplements while pregnant or on medication, ask a dermatologist or doctor.

Brands update their packaging from time to time, so your pack may differ slightly from the photo. If the product itself is different from what you ordered, request a return or call us.

Beauty points reward you for shopping with an account. You earn 5 points for every ৳1,000 you spend, 50 points when you create an account and 20 points for each product review we publish. Every 1000 points take ৳50 off your order at checkout (up to 50% of the product total). Your balance and history are in My Account → Beauty Points.

On the sign-in page, open the Reset tab and enter your email address or mobile number. We send you a one-time code to set a new password.

Save and edit addresses in My Account → Saved Addresses. To change the address on an order you have already placed, call us as soon as possible.

Our team answers calls and email from 9 AM to 10 PM, every day. See all the ways to reach us on the contact page.